Support for Smart Rock Identifier

Contact Information

If you need help with Smart Rock Identifier or have any questions, you can reach me through the following channels:

Email: hello@kaushikrajan.me

Response Time: I aim to respond to all support inquiries within 24-48 hours.

Getting Started

How to Use the App

1. Take or Select a Photo: Use the camera button to take a new photo of your rock, or tap the library icon to select an existing photo
2. Wait for Analysis: The app will send your image to my AI service for identification (requires internet connection)
3. View Results: Get detailed information about your rock including name, type, hardness, composition, and formation details
4. Share or Retake: Share your results or take another photo to identify more rocks

Free Trial

• New users get 5 free premium identifications to experience the full app quality
• After using your free identifications, you can subscribe for unlimited access
• 3-day free trial available with weekly subscription

Frequently Asked Questions

About Rock Identification

Q: How accurate is the rock identification? A: My app uses Google’s advanced Gemini AI, which provides highly accurate identifications for most common rocks, minerals, and gemstones. However, some rare or unusual specimens may require expert analysis.

Q: What types of rocks can the app identify? A: The app can identify rocks, minerals, gemstones, crystals, and fossils. It works best with clear, well-lit photos showing the specimen’s key features.

Q: Why do I need an internet connection? A: Rock identification requires sending your photo to Google’s AI service for analysis. The app cannot work offline.

Photography Tips

Q: How can I get better identification results? A: For best results:

• Use good lighting (natural light works best)
• Take clear, focused photos
• Show the rock’s surface texture and color
• Include a size reference if possible
• Clean the rock surface if it’s dirty

Q: Can I identify multiple rocks in one photo? A: The app works best with one rock per photo. For multiple specimens, take separate photos of each rock.

Subscription and Billing

Q: How does the free trial work? A: New users get 5 free premium identifications. After that, you can start a 3-day free trial of the weekly subscription ($4.99/week) or purchase the annual plan ($24.99/year).

Q: How do I cancel my subscription? A: Subscriptions are managed through your Apple ID:

1. Go to Settings > [Your Name] > Subscriptions
2. Find Smart Rock Identifier
3. Tap Cancel Subscription

Q: How do I restore my subscription on a new device? A: Tap “Restore Purchases” in the app’s subscription screen, or go to Settings > Restore Purchases.

Q: What’s the difference between weekly and annual plans? A: Both plans provide unlimited rock identifications and full premium features. The annual plan offers significant savings (over 75% off compared to weekly billing).

Technical Issues

Q: The app says “No internet connection” but I’m connected A: Try these steps:

1. Check your WiFi or cellular connection
2. Close and reopen the app
3. Restart your device
4. Make sure you’re not using a VPN that might block the connection

Q: My photo won’t upload A: This usually happens due to:

• Poor internet connection
• Very large photo files
• Temporary server issues Try taking a new photo or selecting a different image from your library.

Q: The app crashes when I take a photo A: This might be due to:

• Insufficient device storage
• Camera permission issues
• Outdated iOS version Make sure you have camera permissions enabled and sufficient storage space.

Privacy and Data

Q: Do you store my photos? A: No, I do not store any photos. Images are sent to Google’s AI service for analysis and then immediately deleted. I do not keep any copies.

Q: Is my personal information safe? A: Yes, I don’t collect any personal information. Only your subscription status is tracked locally on your device.

Troubleshooting

Camera Issues

• Camera won’t open: Check that camera permissions are enabled in Settings > Privacy & Security > Camera
• Photos are blurry: Clean your camera lens and ensure good lighting
• Can’t access photo library: Enable photo library permissions in Settings > Privacy & Security > Photos

Identification Issues

• “Not a rock” error: Make sure your photo clearly shows a rock, mineral, or geological specimen
• Poor results: Try retaking the photo with better lighting and focus
• No results: Check your internet connection and try again

Subscription Issues

• Can’t restore purchases: Make sure you’re signed in with the same Apple ID used for the original purchase
• Billing questions: Contact Apple Support for billing-related issues, as all payments are processed by Apple

Feature Requests and Feedback

I’m constantly working to improve Smart Rock Identifier. If you have suggestions for new features or improvements, please email me with:

• Description of the feature you’d like to see
• How it would help you use the app better
• Any examples or references that might be helpful

App Information

• Current Version: Latest version available on the App Store
• Compatibility: Requires iOS 16.0 or later
• Size: Approximately 15 MB
• Languages: English
• Category: Education, Reference

Reporting Issues

When reporting a problem, please include:

• Your device model and iOS version
• Description of what you were trying to do
• What happened instead
• Any error messages you saw
• Screenshots if helpful

Privacy Policy

For detailed information about how I handle your data, please see my Privacy Policy.

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Thank you for using Smart Rock Identifier! I hope the app helps you discover and learn about the fascinating world of rocks and minerals.

Kaushik Rajan